Clinic Information

Fraser Coast Medical Centre is situated in a purpose-built surgery opposite Woolworth’s Plaza. Six Doctors work at the medical centre and between them they have interests that cover a wide variety of the sub-specialties of Medicine. The surgery has six consulting rooms, a large minor operations theatre and dressing’s room, investigations room, and full disabled facilities, including wheelchair ramp access and toilet. We employ several experienced reception staff who take pride in their work and enjoy interacting with the patients, many of whom have been attending the practice for years.

Appointments can be made by phone on 41241122 or alternatively through the HOTDOC App, HOTDOC website or by clicking the 'Book Online' link above.

If you are sent for blood tests or radiology tests your doctor will advise you at the time of your consultation whether to make a phone appointment or a face to face appointment for your results. Referral letters are generally sent electronically but occasionally they may need to be collected from the medical centre. If you need a referral, please make an appointment with your Doctor.

The surgery offers a wide range of facilities including, all child and adult vaccinations, cervical screening, well-woman and well-man health checks, blood sugar monitoring, minor operations, Electrocardiography and home blood pressure monitoring. We comply fully with the strict sterilisation standards as set by the Royal College of General Practitioners.

All patient information is strictly confidential and participation in any research to improve health awareness and/or treatment is at the patient’s discretion. From time to time we conduct a survey of patient views of the practice. These surveys are important in helping us to continue to provide a quality service. If you are unhappy with any aspect of the care you receive from this practice, we are keen to know about it. Please feel free to talk to the doctor, receptionist or practice manager. If you prefer anonymity, please feel free to write us a letter or use our suggestion box. We believe that problems are best dealt with within the practice and would encourage you to speak to us about any aspect of the service that you are unhappy about. However, if you feel there is a problem you wish to take up outside of the practice, you may prefer to contact the Queensland Government Centre for handling complaints. The address appears below:

The practice has reception staff who will assist you in all aspects of appointments, or in any other way to make your visits to the practice uncomplicated. The practice has three registered nurses who work between 8.00am and 4.30pm Monday to Friday. They are available to assist you with any questions regarding wound care and general medical enquiries. The Practice Manager is available to assist you with any queries regarding accounts. The Practice Manager’s prime responsibility is to ensure the smooth running of the practice while upholding Australian accreditation standards. The practice manager is available to assist you if you have any concerns regarding any aspect of the practice. The practice can often improve services with suggestions from patients so please let our friendly staff know of any concerns or suggestions.

We have a limited number of car parks. Cars transporting infirm patients can pull right up to the front door where they can be transferred to the surgery’s wheelchair. Just ask at the reception when booking an appointment if you wish to use this facility.

The Fraser Coast Medical Centre is a NO SMOKING zone, which includes the car park & the area directly outside the entrance doors. For those who need to have a cigarette, please do so outside of the practice boundaries. The health & comfort of all who come to our practice is of utmost importance & we appreciate your understanding and cooperation with this policy.

Each doctor normally undertakes home visits that are pre-arranged on specific days of the week. Urgent visits are usually accommodated at lunchtime or the end of the day. Please be considerate in your requests for visits as these are very time consuming and take the doctors away from the surgery for long periods. So if you can make it to the surgery it would be appreciated. In an emergency please telephone for advice, as it may be that calling an ambulance would be more appropriate if hospital admission is likely. All doctors will return patient phone calls at their earliest convenience and a doctor will be available to speak to in an emergency.

If you wish to have a copy or summary of your medical records transferred to another practice, your signed consent requesting such transfer must be received from another medical practitioner. For the transfer of an entire family’s records, signed consent must be obtained by each member over 16 years of age, in order to comply with privacy policy. Depending on the size and complexity of your file, a fee may be charged to you for copying, collating and sending the record on your behalf. Please note that your original record will be retained at Fraser Coast Medical Centre as required by law.

For the safety and consideration of the staff and patients, any behaviour that is disrespectful, threatening, abusive, violent or aggressive will not tolerated. Any person conducting themselves in this way will be asked to leave the premises immediately. Non-compliance with such a request may result in police intervention. In circumstances where there is recurrent unacceptable behaviour, it is the practice policy to remove offenders from the patient list. An official letter from the Practice Principle Doctors will be issued advising that this behaviour will not be tolerated.

If you are unable to attend a pre-booked appointment we ask that you contact the reception or cancel on HotDoc as soon as you are able as this enables your appointment to be given to another patient. Failing to attend an appointment, especially a long appointment, means that the doctor’s time has been lost and may have prevented another patient from being seen on that day. Practice policy is that patients who continually fail to attend will no longer be seen at this Surgery.

This practice participates in the National State Territory registry system (e.g Childhood Immunisation Register & Cervical Screening Register). If you do not want this information sent to these registers, please discuss any concerns further with your Doctor at consultation. This information is routinely sent to these registers unless you consent to “opt out”. We also have a reminder system within the practice for follow-ups e.g. Health Assessments. Please discuss with your Doctor at consultation if you wish to “opt out”.

Patients are provided with sufficient information about the purpose, importance, benefits, risks and possible costs associated with proposed investigations, referrals or treatments to enable patients to make informed decisions about their health. Patients are provided with adequate information about our practice to facilitate access to care.